Privacy Policy

PMA Office App

PMA Office is a private back-office application for PMA Electrical Solutions, LLC. It is not open to public sign-up: accounts are created by us for our own staff, and it is used to prepare proposals, invoice customers, track jobs and keep the company's books.

Through the app we hold:

• Staff account details (email address and a hashed password)
• Customer records our staff enter — name, service address, phone number, email address — together with the proposals, invoices, payments and jobs attached to them
• Business financial records: expenses, supplier receipts, material costs, hours worked and imported bank transactions
• Photographs taken with the in-app document scanner (supplier receipts) and barcodes scanned from material packaging

This information is used only to run the business — to produce and deliver the documents our customers ask for, to record what they have paid, and to keep accurate books. We do not use it for advertising, we do not track you across other companies' apps or websites, and we do not sell it.

Sign-in may use Face ID or your device passcode. Biometric data never leaves your device and is never sent to us: iOS only tells the app whether authentication succeeded, and the sign-in token it unlocks is stored in the iOS Keychain. Camera access is requested only when you tap a scan button, and photos are used solely for the receipt or material you are capturing.

Card payments made by customers are handled on a secure page by Stripe, our payment processor; we do not store full card numbers. Company data is held on our own server in the United States and is retained for as long as we are legally required to keep business and tax records.

If you are one of our customers and want to know what we hold about you, or want it corrected or deleted, email support@pma-electric.com and we will action it, subject to the records we are required by law to retain.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials
• Device information and configuration data
• Ring account connection details (OAuth tokens only, not passwords)
• Usage data and activity logs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns

SMS Communications

When you provide your phone number and consent to receive SMS messages, we may send you:

Electrical service messages

• Appointment confirmations, reminders and scheduling changes
• Job status updates from our office or the technician on your job
• Quotes and proposals you asked us for
• Invoice and payment receipt notices
• Replies to messages you send us about your job

PMA Device Control account messages

• Account verification codes
• Device setup instructions
• Security alerts about your connected devices

Message frequency varies based on your job or account activity. Message and data rates may apply. Consent to receive text messages is never a condition of buying any product or service from us.

You may opt out at any time by replying STOP to any message or updating your preferences in your account settings. For help, reply HELP or contact support@pma-electric.com .

We do not share your phone number with third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure authentication protocols, and regular security assessments.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Services

Our service integrates with third-party services including:

• Ring (Amazon) - For doorbell and floodlight control
• Shelly - For IoT device management
• Twilio - For SMS message delivery

These services have their own privacy policies governing the use of your information.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications
• Export your data in a portable format

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: